OFFICE MANAGER – JOB DESCRIPTION

Job Title: Office Manager
Job Category: Facility Administration
Reporting To: General Manager

About Us
At West Coast Seniors Housing Management we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

About the Role
Reporting to the General Manager and/or designate, the Office Manager is responsible for the  accounting functions including accounts receivable, accounts payable, payroll, benefits  administration, government financial reporting and trust accounts.

Responsibilities:
Include but not limited to:

Resident Relations: 

Works with residents and families to respond to situations or conflicts that might arise from  resident accounts. 

Leadership: 

1. Provides leadership and supervision to the Housekeeping and Front Desk staff. 2. Supervisory duties include recruiting, training and developing staff; scheduling, assigning  and monitoring work; evaluating performance; ensuring a healthy and safe work  environment; resolving conflicts; and taking appropriate disciplinary action. 3. Provides staff with safe and comfortable work environment. 
2. Participates as a member of the site leadership team to develop strategic plans and  resolve site specific issues. 
3. Shares information, discusses operational issues, and resolves conflicts with colleagues  and staff. 
4. Updates and reports financial information to the leadership team.

Budget & Financial: 

1. Participates in the development and implementation of the facility’s long and short term  financial goals. 
2. Financial plans: establishes accurate accounting support systems to monitor  performance; and provides timely reporting to Corporate Office, the General Manager and  the site leadership team. 
3. Establishes and maintains ongoing timely and accurate accounting and payroll processes  and prepares regular and ad hoc financial reports. 
4. Analyzes and monitors financial plans and highlights variances and abnormalities to  General Manager. 

Marketing and Occupancy: 

1. Works with marketing to set up new resident account information. 

Regulatory Compliance: 

1. Complies with generally accepted principles of accounting and Canada Revenue  Agency, Employment Insurance, Workers Compensation Board and Canada Pension  Plan Acts and Regulations. 

Operational and Administrative Systems: 

1. Maintains and updates employee / personnel files. 
2. Ensures that accounts receivable and accounts payable are prepared and that all  accounts are kept current. 
3. Prepares accurate and timely financial reports. 

QUALIFICATIONS:

1. Two years’ experience with bookkeeping services and recent supervisory experience.
   
2. Post-secondary accounting courses. 
3. Successful completion of secondary school or equivalent.

SKILLS AND ABILITIES:

1. Ability to plan, organize, and monitor business support services such as payroll and  accounting functions. 
2. Ability to multi-task and provide appropriate, accurate and timely accounting information. 3. Computer literacy with an emphasis on financial and payroll programs. 4. Must be able to read, write, and verbally communicate effectively in English. 5. Customer service oriented. 
3. Ability to maintain effective interpersonal and team relationships. 
4. Conflict resolution skills. 
5. Demonstrate empathy and understanding of the needs of seniors. 
6. May be required to respond to emergent situations as they arise