COVID-19 Community Update
Posted on July 31, 2020
Family Update – July 23rd, 2020
Dear Friends and Family Members,
Thank you once again for all of your support and patience over the last several months. We continue to be free of COVID-19 at Terraces, and as we continue to restart some of our services we hope to keep it that way!
Your continued contribution to this effort is greatly appreciated by our entire staff. On our end, we continue to follow COVID-protocols, with enhanced cleaning, full screening for staff and all people entering the building, personal protective equipment, hand hygiene, and physical distancing.
Our Social Visitation program is into its second week, and we are asking for your help and cooperation to make it a success. If you have booked, or plan to book a visit with your loved one, please be sure to read the guidelines for visitation that were sent out last week. If you would like another copy sent to you, please reply to this email.
If you are the designated visitor, please book a visit by contacting the Front Desk at: 604-738-8380 or terraces7@wcshm.com. As a reminder, there will only be one designated visitor per resident until the government reviews the roll-out of social visitation in August. After this weekend, we will be reviewing the schedule for visits, possibly to allow for more time during each visit! You will be notified if anything changes.
Our dining room has officially re-opened, and we are thrilled with how it has gone so far. The residents are excited to be back on the 5th floor for meals, and they had a celebratory glass of champagne on Tuesday night to mark the occasion! There are now two options for meals: sit-down meal service in the dining room, or room service. We are still offering complimentary room service for those who choose not to return to the dining room. Room service for lunch will be delivered starting at 1:30pm, and for dinner it will start at 5:15pm. At this time, we are not able to offer pick-up of meals!
Each meal has two sittings:
- Lunch: 11:30am-12:30pm or 1:00pm-2:00pm
- Dinner: 5:00pm-6:00pm or 6:30pm-7:30pm
If you have private caregivers coming in to be with your family member, please make sure they know what time the sittings are. You may also need to adjust their schedules slightly to account for the meal times or room service delivery. We are asking residents to show up on time for their chosen sitting if they wish to eat in the dining room, because we need the full 30 minutes window between sittings, in order to sanitize thoroughly. Our staff are working hard, but they cannot begin to clear the tables until everyone has left the dining room.
In other news, we are excited to announce that we will be able to bring hairdressers and foot care back into the salon in the next few weeks! We will need to have detailed safety plans in place for each service, but we have been given the go-ahead to start to work on that.
The garden on the 5th floor patio is in full bloom, and the gardening group is excited that all of their hard work has paid off! Our other recreation programs are also still operating daily, Monday to Friday. We continue to have virtual programming as well for those who have the technology to join in!
We also want you to know that you are not the only ones who have been receiving weekly updates, as we send out resident updates every Friday evening! Along with those updates, the residents also receive a weekly newsletter with brain games and activities, as well as the schedule for recreation for the following week.
As a reminder, because it is summer, the policy on isolation for people returning from a social leave has not changed. Keep this in mind if you plan to travel this summer with your loved one!
Thank you again for all of your support, and for your help in keeping Terraces COVID-19 free!
With gratitude,
Terraces on 7th Management Team
